Refund Policy
Transparent and prompt refunds directly to your original payment account or UPI.
1. Refund Processing Window
Once a returned item is received at our heritage warehouse and passes quality verification, your refund is processed immediately:
- Prepaid Orders (Cards/Netbanking/UPI): Refunded directly to the original bank account/card within 3-5 business days.
- Cash on Delivery (COD) / Direct Payments: Refunded via IMPS / UPI transfer directly to your provided bank account.
- Order Cancellations: If you cancel an order before dispatch, refunds are initiated within 24 hours.
2. Full Refund Inclusions & GST Credit
Your refund includes the complete item price plus full applicable GST tax amounts (CGST/SGST or IGST). You will receive an updated credit note confirmation email for statutory records.
3. Non-Refundable Scenarios
Refunds cannot be issued under the following circumstances:
- Return requests submitted after the 7-day delivery window.
- Items damaged due to customer misuse or improper handling.
- Items missing original parts, accessories, or tags.
4. Refund Status Tracking
Need assistance tracking your refund status? Contact our billing team with your Order ID:
Crafted With Loves Refund Desk
Email: billing@craftedlove.com / support@craftedlove.com
WhatsApp / Phone: +91 98765 43210