Order Cancellation Policy
Flexible order management. Cancel your orders anytime prior to courier dispatch.
1. Cancellation Window
You can cancel your order **at any time before it has been dispatched** by our courier partner (while status shows Order Confirmed, Packed, or Quality Check Passed).
2. How to Cancel Your Order
Order cancellation is 100% automated and self-service:
- Go to the Track Orders Page.
- Click on your order to view details.
- Click the red Cancel Order button at the bottom of the modal.
- Provide a quick cancellation reason and confirm. Your order will be cancelled instantly and inventory will be restocked.
3. Refunds for Cancelled Orders
For prepaid cancelled orders, 100% of your payment will be refunded back to your original payment method (card, netbanking, or UPI) within 24 to 48 hours. Zero cancellation fees apply.
4. Orders Already Dispatched
If your order status is already Dispatched, it cannot be cancelled in transit. In such cases, you can simply refuse delivery at your doorstep or initiate an easy 7-day return once delivered.
5. Need Help Cancelling?
Our support team is available 24/7 to assist you with order modifications:
Crafted With Loves Order Support
Email: support@craftedlove.com
WhatsApp / Phone: +91 98765 43210