Privacy Policy
Your trust is our greatest heritage asset. Learn how Crafted With Loves protects and handles your personal data.
1. Data We Collect
When you browse our catalog, register an account, or place an order for handcrafted treasures at Crafted With Loves, we collect personal information necessary to fulfill your request:
- Contact Details: Your full name, delivery address, pincode, phone number, and email address.
- Account Credentials: Securely hashed account passwords.
- Transaction & Order Data: Order items, payment confirmation logs, GST billing codes, and delivery status timeline.
- Device & Browsing Data: IP address, browser type, and session cookies for seamless shopping cart persistence.
2. How We Use Your Information
We use your data solely for legitimate artisan commerce purposes:
- Processing, packing, and delivering your orders.
- Calculating GST tax compliance (CGST/SGST vs IGST) based on your delivery state code.
- Sending order confirmation SMS/WhatsApp tracking notifications.
- Providing responsive customer support via Tawk.to live chat.
3. Information Sharing & Third Parties
We never sell or rent your personal data to third-party marketers. We share minimal required information strictly with essential logistics and payment partners:
- Courier Partners: Name, delivery address, pincode, and phone number for dispatch.
- Payment Gateways: Encrypted transaction verification.
- Legal Requirements: Compliance with official Indian statutory tax laws (GST laws).
4. Data Security & Storage
All customer traffic is secured with 256-bit SSL encryption. Passwords are state-of-the-art bcrypt-hashed before database storage. Our servers utilize modern firewall protection to safeguard your data against unauthorized access.
5. Contact Privacy Officer
For any privacy inquiries, data deletion requests, or concerns, please reach out to our privacy compliance officer:
Crafted With Loves Privacy Support
Email: support@craftedlove.com
Address: 12 Park Street, Hazratganj, Lucknow, UP 226001